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How to recover an Instagram account

Instagram is a popular social network that was created in 2010, and only 2 years later it was bought by Facebook, who saw the enormous potential that this platform had. Instagram is similar to Facebook, but it has a more artistic approach, where the main thing is the photos and videos that are posted. Now, many users could have a scare not being able to log in from one day to the next. Some common reasons for this problem could be that you have forgotten your login information (such as your password) or that your account has been locked for some strange reason.

If this has happened to you, don’t worry, because recovering your Instagram account is relatively simple, and we will explain how to do it below.

Recover Instagram account from web browser

If you want to access Instagram through a desktop computer, then pay attention to the following steps:

  1. go to allows you to recover the account if you have forgotten the password.
  2. Enter your email, phone or username and press «Send access link«, you will receive a recovery email with instructions to regain access to your account.
  3. Access your email inbox and look for the message sent by Instagram.
  4. Open the email, follow the link with the instructions, you will be able to enter directly to Instagram or change your password. We recommend you change the Instagram password, because it is better that you are clear about what your password will be, so that you do not forget it in the future.
  5. Congratulations! account recovered 🙂
Clarification: this recovery method It works on a computer/PC or from any mobile device (tablet/phone). You can use any compatible web browser (Chrome, Firefox, Safari, Operaetc).

Recover Instagram account from a mobile device

Most likely, you are using your mobile to access Instagram, as is the case with most users. If so, regardless of the operating system of your mobile, follow these simple steps:

  1. Download and install the Instagram app (if you already have it, you can skip this step):

  1. Opens the app and on the login screen look below for the link «get help» and press it.
  2. Enter your email, username or phone number and press «Following«.
  3. Click on «Send by e-mail» if you register with an email, or it will ask you «Send SMS«, if you did it with your mobile. Then press «Following«.
  4. If you chose to be sent an email, check your box and within the Instagram message, click on “change instagram password”. If, on the other hand, you chose to send an SMS to your mobile, check your message tray and enter the verification digits sent on the page.
  5. Enter a new password, and press «Continue«.
  6. Clever! Your password has already been changed. Remember to write it down in a safe place so you don’t forget it in the future.
Still having problems? If you do not have the email address or if you have more problems, you can press the option “Do you need more help?”, a form will appear to contact Instagram technical support directly. They will ask you for certain data, try to include as much as possible to have more recovery opportunities.

Recover hacked Instagram account

Having the account violated or hacked by a third party is not such a common situation, although the cases in which users have become harmed by this have increased, which has even been reported in the press. If you believe that this has happened to you, preventing you from entering and recovering your account with the steps indicated earlier in this article, then you should first read a company statement in Spanish, which is not easy to find. The problem is that Instagram does not offer assistance in Spanish for cases like this, but it does give a series of recommendations to deal with and prevent the problem, which we recommend you read. Some basic recommendations:

  • We recommend using a password that is considered strong, hopefully using uppercase and lowercase characters, as well as using both letters and numbers.
  • The company says that if we have received an email asking for confirmation of password change but we have not requested it, we just have to click on the option «revert changes«.
  • Never give your password to anyone.
  • It is recommended that you verify the security of your email because if your account and your email have been hacked, then it will be very difficult to recover your account. To do this, use the same precautions to choose your password as those exposed in point 1. Needless to say, do not use the same Instagram password for your email.
  • Sign out when you’re done using Instagram on a computer other than your own.

Last option to recover my Instagram account “Get help”

  1. Download and install the Instagram app (if you already have it, you can skip this step):
  2. Opens the instagram app.
  3. The screen to enter and log in will appear, below the “Enter” button there is an option “get help«, press it.
  4. Enter your name of username or emailpress «Following«.
  5. You will need to fill out a form to receive personalized Instagram recovery help:
    1. Email: Enter the email address you used when registering the Instagram account.
    2. Preferred Email: Enter an email address that you have access to, as Instagram will communicate with you through it.
    3. Account type: choose if you are a company, personal account (if you appear in the photos or not) or brand.
    4. Problem: Explain the problem with your Instagram account.
  6. We recommend clearly explaining the problem, in addition to providing specific information about your account and identity, so that the Instagram team can validate that you really are the owner.
  7. Press «Send request«.
  8. Wait has been said! In a few days you will receive a response from Instagram, we recommend waiting at least 48 hours.

Instagram does not offer a response time, but we have learned from different users that it usually responds in the first 48 hours, therefore, be patient as they will respond.